Terms & Conditions


By accessing this web site, you are agreeing to be bound by Hair by Bastiq Ltd web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.


'Working Day' means Monday to Friday 9.30am - 5.00pm, in each week except any Bank or Public Holiday in either the location of Hair by Bastiq Ltd place of business or the country of delivery or such other days when the Company's sales office is closed as notified to the Buyer from time to time.


If Hair by Bastiq Ltd is made aware or suspects that the Buyer is a dealer in or is a supplier of hair extensions or is otherwise engaged in the hair extension supplies business, then Hair by Bastiq reserves the right to refuse to sell to that Buyer in its sole discretion.


The information appearing on hair by Bastiq Ltd web site could include technical, typographical, or photographic errors. Hair by Bastiq Ltd does not warrant that any of the materials on its web site are accurate, complete, or current. Thus Hair by Bastiq Ltd may make changes to the materials contained on its web site at any time without notice.

The Hair by Bastiq Ltd may revise these terms of use for its web site at any time without notice.


Privacy policy


Your privacy is very important to us at Hair by Bastiq Ltd. We guarantee to protect your privacy and promise to only to use information collected in accordance with the Data Protection Act 1998.

We vow never to collect personal or sensitive material without your consent. When you purchase a bespoke lace unit, we will collect information such as name, mailing address, phone number and email.

However, the personal information we collect allows us to keep you posted on our latest product announcements, and upcoming events. It also helps us to improve our services, content, and advertising.

This information will be kept confidential and secure, and will only be used for the agreed purposes of processing your order and fraud prevention.

If you have any questions or concerns regarding our privacy policy or data processing, please contact us via email: info@hairbybastiq.com

Returns & Delivery Policy


Due to hygiene reasons we are unable to offer refunds unless the type of product received is wrong.  Exchanges are acceptable if the hair is in its original condition. In order for an exchange to be accepted the hair must be undamaged, unworn and all the tags and packaging it came with must be still intact.  Hair that has been brushed, washed or altered will not be accepted. If the items meet the above requirements, then they must be returned within 7 days of the receipt of exchange and another product of equal value or a store credit will be given. 

UK delivery is a standard £5.99, we send our products out to you via Royal Mail tracked delivery which provides you with a tracking number. 

We will not be held accountable for any lost packages neither are we responsible for late packages. Please note the next day delivery service depends on stock availability and does not include Sunday delivery. Please note that Saturday and Sunday are not working days.

You will receive an order dispatch email with the tracking details once your order has been sent out for delivery.

Free shipping for orders over £300.00